📍Multi-Site Operational Management
- Manage daily cleaning operations across assigned sites in Berlin and Dresden, ensuring that staffing, schedules, supervision and equipment meet operational requirements.
- Maintain a regular presence at both locations and conduct structured site visits, inspections and operational reviews.
- Identify service risks early, coordinate corrective actions and ensure operational issues are followed through to completion.
- Coordinate additional cleaning, deep cleaning, specialist work and emergency cover when required.
🚀Site Expansion and Mobilisation
- Support the controlled expansion of existing sites and the launch of new client locations.
- Translate changes in client requirements into practical plans for staffing, supervision, equipment, training and working hours.
- Coordinate mobilisation activities, including recruitment, onboarding, site access, uniforms, equipment, chemicals, consumables and required documentation.
- Establish cleaning schedules, task specifications, quality checks, reporting processes and escalation routes before new services begin.
- Work closely with Operations, HR, Recruitment, EHS, Procurement, Finance and other support teams to ensure sites are ready for service.
👥People Leadership and Workforce Planning
- Lead, support and develop Site Supervisors, Object Leaders and cleaning teams, setting clear expectations for attendance, behaviour, safety, productivity and service quality.
- Ensure employees understand their responsibilities and receive the necessary induction, site introduction and job-specific training.
- Plan staffing and shift coverage, manage annual leave and sickness cover, and maintain visibility of vacancies and workforce requirements.
- Work with Recruitment and HR to raise vacancies early, support candidate selection and improve onboarding and retention.
- Maintain a respectful, inclusive and accountable working environment.
🤝Client Relationship Management
- Act as a key operational contact for assigned clients and build strong working relationships with client site managers and facilities teams.
- Attend operational review meetings and site walkarounds, responding promptly to questions, concerns and service requests.
- Investigate complaints, communicate progress clearly and ensure corrective actions are completed.
- Identify additional service opportunities and communicate them to the appropriate CCS team without committing to unapproved costs or contract changes.
✅Quality, Health, Safety and Compliance
- Conduct quality inspections and audits, review recurring issues and implement corrective action plans.
- Ensure supervisors complete required checks and that cleaning schedules and site procedures remain accurate.
- Ensure risk assessments, work instructions and personal protective equipment are available and correctly used.
- Report and follow up on incidents, accidents, hazards and near misses, working with the EHS team on compliance and corrective actions.
- Pay particular attention to changing risks on construction and production sites, stopping unsafe work and escalating serious concerns immediately.
(I.e.Productivity and Financial Control
- Monitor scheduled hours against actual hours worked and ensure staffing levels reflect agreed contract requirements.
- Manage overtime and additional hours within approved controls, investigate labour variances and improve productivity without compromising quality or safety.
- Monitor consumable and equipment usage, reduce unnecessary waste and escalate situations where service expectations cannot be met within approved resources.
💻Systems, Reporting and Site Resources
- Maintain accurate operational information in CCS systems, including schedules, attendance, clock-ins, worked hours, audits, training records and site documentation.
- Produce regular operational reports covering staffing, vacancies, attendance, overtime, quality, incidents and outstanding client actions.
- Use operational data to identify trends, address recurring issues and ensure every action has a clear owner and deadline.
- Coordinate equipment maintenance, repairs and replacement, maintain organised storage and prevent service disruption caused by unavailable supplies.
