German Customer Service and Technical Support – Ireland
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Job Info

Job Title: German Customer Service and Technical Support

Country: Ireland

Job Type: Full Time

Job Location: Ireland

What is the job?

This is an opportunity for someone who has excellent customer service skills and a strong interest in technology to join a friendly fast paced company based in North Dublin. The role is varied and you will be using your communication, technical and administrative skills to support our clients and staff across the business. You will be fully trained and will be working in a supportive environment where you will have the opportunity to learn and grow within the role.

 

Who Are We?

CCS is a large Irish cleaning company operating in Europe, employing thousands of people across 9 countries. We have been in business for almost 60 years and pride ourselves on excellent customer service and a warm and friendly work environment. All of our cleaning is environmentally friendly and we are at the cutting edge of innovation within our industry. We partner with some of Europe’s leading retail, office and industrial brands to ensure we deliver the very best environments for their staff and customers to enjoy.

 

Principal Responsibilities:

Your role will be varied however some of the key elements are as follows:

· Act as a first line of support to our staff in managing our clock in system, this will involve the following:

  • Dealing with all incoming calls to the building
  • Setting up user login’s and passwords
  • Trouble shooting any difficulties they may be having
  • Monitoring the system and highlighting any issues
  • Supporting staff to use the clock in system correctly
  • Responsible for all incoming calls to the building and directing them accordingly
  • Welcoming clients to the building and supporting with hospitality when required
  • Deal with general office administration as and when required
  • Managing the daily post to the building
  • Supporting teams across the business with administration when required

 

Required Skills

  • Excellent customer service skills
  • Strong administrative ability
  • Interest and aptitude for technology
  • Fluent written and verbal English
  • Fluent in German

 

How do I apply or find out more?

Please send your CV along with answers to the following questions to phone 018118926 .

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OUR LOCATIONS

  • IRELAND

    Unit 14 A, Stadium Business Park Ballycoolin Road, Dublin 11

  • UK

    Manchester Business Park, 3000 Aviator Way Manchester, M22 5TG

  • FRANCE

    Cullen Cleaning, TMF Pôle, 3-5 rue Saint Georges 75009, Paris

  • GERMANY

    Zweigniederlassung Düsseldorf Königsallee 92a, 40212 Düsseldorf

  • BELGIUM

    Design Center, Esplanade Heyzel 1 Box 94 1010 Brussels

  • NETHERLANDS

    Graftermeerstraat 47C, 2131 AA Hoofddorp

  • AUSTRIA

    Office Park I Top B02, Vienna, 1300

  • POLAND

    Topolowa 19 49 318, Skarbimierz Osiedle

  • Czech Republic

    Cullen Cleaning Services Czech Republic s.r.o.

    Nadrazni 344/23, 150 00 Praha 5 - Smichov