Here at CCS, we know the cleaning industry inside-out and have cleaned in several sectors. However, we have noticed that customers and the public are much more invested in cleaning in the hospitality sector. This is because in hospitality, cleanliness and reputation are inextricably linked. After all, who hasn’t declared when talking about an ordinary but not showstopping hotel: ‘at least it was clean!’
Paul Cullen, Group Business and Standards Executive reflects on the process.
“Cleaning is at the core of what we do, and retail cleaning makes up a large part of this. Retail cleaning is extremely competitive and its important to operate within agreed budgets. Still, every clean is different and each job presents new challenges to be overcome and problems to be solved. With each job completed our expertise grows. The recent French Initial Cleaning project we completed for an important multinational retail client was no exception.”
Cleaning teams are critical for creating pleasant and memorable experiences in the hospitality industry, we understand this, and it informs how we work. Before we hire a new team member, we build a profile for each job and prioritise attributes such as culture fit and adaptability.
Once we have found the right people, who want to be there, we work together to build work programs and frequencies that are bespoke to the needs of each hotel and each space within the hotel too. We use custom-built audit forms to ensure that our service remains consistent and that fluctuations in occupancy has no impact on the service.
Our teams help to create a pleasant and positive atmosphere by maintaining cleanliness, being warm and open, and being adaptable; this, in turn, helps generate return visitors and happy customers!
Unit 14 A, Stadium Business Park Ballycoolin Road, Dublin 11
167-169 Great Portland Street, London, Fifth Floor, W115PF
Cullen Cleaning, TMF Pôle, 3-5 rue Saint Georges 75009, Paris
Zweigniederlassung Düsseldorf Königsallee 92a, 40212 Düsseldorf
Design Center, Esplanade Heyzel 1 Box 94 1010 Brussels
Graftermeerstraat 47C, 2131 AA Hoofddorp
Office Park I Top B02, Vienna, 1300
Topolowa 19 49 318, Skarbimierz Osiedle
Cullen Cleaning Services Czech Republic s.r.o.
Nadrazni 344/23, 150 00 Praha 5 - Smichov